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Retail

 

With the industry getting more and more competitive, retailers are looking to find ways to differentiate and become operationally efficient. Oracle's retail solutions provide a complete performance manage-ment foundation that enables you to:

  • Attract and Retain Targeted Customers - Complete customer information, targeted marketing, tailored service;
  • Increase Employee Empowerment & Productivity - Comprehensive employee lifecycle mgmt including workforce development;
  • Optimize Facilities and Real Estate Investments - Comprehensive real estate, facilities, and project management;
  • Increase Enterprise Visibility, Control, and Efficiency - Enterprise data consolidation, auditable internal processes & controls;
  • Leverage an Integrated, Consolidated Info Infrastructure - Extensible integration platform for business processes & key reference data.

 

Oracle has the solutions to support retailers for:

  • Infrastructure Management
  • Corporate Governance
  • Workforce Lifecycle Management
  • Real Estate Management
  • Customer Lifecycle Management
  • Vendor Management

 

Oracle’s retail solutions support best practices for building your next winning strategy – with optimal solutions for retailers that help drive top-line performance by improving resource utilization and operat-ing margins. In the face of today’s many challenges, look to Oracle’s integrated solutions to help make yours an innovative, consumer-driven, winning organization. 

 

Key Features

 

Operational Excellence

  • Integrated
  • Improves overall access, timeliness and delivery of information.
  • Share information across the organization, better ensuring that all touch points have the same data.
  • Intelligence – consistently capture information and leverage it to improve decision-making.

 

Associate Optimization

  • Centralized access to best-practice tools and information to optimize and empower customer-facing associates.
  • Same information in all systems ensuring all touch points have the same data, for less data entry, and cost reduction due to elimination of erroneous information.
  • “Built-in” Intelligence improves decision-making, at all levels.

 

Precision Marketing

  • Integrated, Internet-architected capabilities enable true customer life-cycle management to the hands of the retailer.
  • Oracle’s exclusive TCA/Trading Community Architecture provides a 360 view of the customer – regardless of how she chooses to enter the retailer’s enterprise (brick & mortar, Web, phone, FAX).
  • Built on the Oracle 9i/9iAS architecture, we deliver a robust and fault tolerant offering capable of delivering a real multi-channel experience – enhanced with RAC/Real Applications Clusters.
  • Built-in Business Intelligence enables unique, transaction processing, analytics, and closed-loop transaction automation unavailable from any competitor.

 

Benefits

Operational Excellence

  • Timely & accurate access to financial information for proactive analysis resulting in cycletime & cost reduction.
  • View, access & analysis product/vendor data for better pricing, more timely execution, improved margins.
  • Reduce costs & maximize the value of retail Real Estate portfolios.

 

Associate Optimization

  • Reduce employee turnover & associated costs including shrink (merchandise theft).
  • Improve quality of new-hires for improved customer service, sales & marketshare.
  • Empower associates to deliver customer service levels tied to corporate strategy.
  • Reduce costs associated with employee life-cycle maintenance - i.e., ss benefits.
  • Standardize measurements/review process increases productivity/revenue generation.
  • In-store web-browser training improves customer service, sales & marketshare.

 

Precision Marketing

  • Real-time access and visibility to customer information enables focused sourcing, reduced inventories, targeted promotions and delighted customers – highly differentiated value propositions.
  • Built-in Business Intelligence enable innovative assortments, unique customer services, reduced promotional costs, more competitive pricing, and more profitable transactions.
  • Focused post-sales interactions lead to improved customer satisfaction and retention, cost reduction and improved employee satisfaction.
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